Frequently Asked Questions

A trade show’s general contractor will charge you a material handling fee for all freight received to your booth. This charge covers our use of their advance warehouse to store your carpet prior to the show, and the delivery of the carpet to your booth. Material handling is based on the weight of the carpet, and it is different for every customer. We accurately account for this expense on our quotes, so you will always know an estimated material handling cost up front. Even after material handling charges, Under One Roof is less expensive than a show’s general contractor. 

We offer a better quality carpet for a less expensive price, it’s just that simple. Under One Roof strives to help exhibitors save money on their trade show expenses, and we offer competitive pricing that reflects that commitment. 

Always double check what a general contractor is advertising in a show kit. Many times they offer used aisle carpet cut in 9’ widths at a discounted price. We simply cannot compare our carpet with these prices. Under One Roof offers new 10’ carpet that is custom cut to match the exact square footage of your booth.

Under One Roof provides flooring, as well as installation and dismantle labor for trade shows in every major market. We use professional installers and have our certificate of insurance on file with show management for each event. We can arrange for standard flooring rentals, as well as custom design options with logos and designs - your imagination is the limit . Types of flooring we offer: carpet, turf, roll out vinyl, etc.

We offer a wide variety of carpet colors. To view our color selection, please click here. Still not sure? Ask your sales representative about carpet samples.

Our price includes flooring, pad (optional), installation and dismantle of your flooring, and visqueen (or optional reinforced poly).

Visqueen is the plastic we cover the carpet with after installation to protect the carpet on the show floor.

Yes! In most cases, we ship our carpet to your show’s advance warehouse. That means that your carpet is already waiting at your booth before our installers arrive. Are you scheduled for an “early move-in” time? Just let us know! We are always willing to accommodate your busy schedule come show-time. Simply send us the confirmation from show management with your EMI approval. We are committed to making your booth set-up process as easy and painless as possible.

Should you decide to place an order with Under One Roof, we ask you to send in a copy of your booth’s electrical diagram. It does not have to be anything fancy—our installers just need to know where your main power source(s) will be located. Sometimes we need to make small incisions in the carpet to accommodate electrical outlets.

We are an Exhibitor Authorized Contractor (EAC). We pay liability insurance to every show, and we are completely authorized to install your carpet. Still not sure? Ask your sales representative for a copy of insurance.

After you have completed your carpet and/or I&D order form, the only other things we need from you are a copy of your electrical diagram. You will need to file an EAC form with the show, and we do our part by filing our COI with show management.

If your order is cancelled prior to U1R's deadline date, U1R will provide a credit memo for 100% of your order total - this credit does not expire and can be used on any future events you attend.

If your order is cancelled after U1R's deadline date, your order is subject to a 100% cancellation fee. Once U1R has incurred shipping, planning, purchasing, travel, and labor fees, we are not able to recover them.

In the event the exposition is cancelled or postponed by show management after the order deadline date, Under One Roof reserves the right to charge for services rendered in preparation of the exposition as well as non-refundable costs incurred by Under One Roof.